We have been frequent flyer clients for over 30 yrs, and among the sights for us to carry on along with your services will be the perks you present to us and The nice service We have now usually had in a lot of excursions with AA. On Jan 29 2015, I termed AA en Español to produce preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant Girl Ana Maria helped me with every one of the paper perform And that i did buy all the extra bills with my Town Credit Card foe my spouse and myself and Ana Maria informed me which i will acquire confirmation on my e mail, and gave me over the cellphone our two locator information. Very well, nowadays when I referred to as all over again for the reason that we didn't get the knowledge on my e mail, we had been informed to our surprise that only my spouse experienced reservation and there was very little on record for myself!
I've had horrible encounters with american Airways. i can’t even charge their consumer service because it is much under a 1 star. shopper relations representatives are impolite, small, and unfriendly.
My other challenge is that the meal vouchers that I've gained were not enough!!! They only gave me $32, for 3 meals! That is not adequate to try to eat a food anywhere in LA, or everywhere within the airport. I'm anticipated for getting 3 foods outside of $32 below at the lodge? Not possible!!!
I are actually attempting to get a reaction from anyone in shopper service, Marjorie Nir, I used to be awarded 2 X $200 voucher even so the “Simply click here †button only requires me back again for the AA Internet site.
My son had the worst practical experience on the airline. I can't let you know the effect it had….He was due to fly into Pittsburgh from Miami — his flight was cancelled. He learned the Saturday evening 10 hours right before his flight. He was then on hold for a very while when they ended up wanting to reroute him. He experienced an audition Together with the Pittsburgh Symphony to the Monday early morning the next day. Then the routed him on Yet another flight with incredibly minimal time to transfer. half an hour. He got into the airport, that flight was delayed and he would overlook the transfer. They discovered Yet another flight but just one seat, which he couldn't do on account of The reality that he had to buy his cello. Time after time he was on maintain plus the agents weren't rather helpful. Eventually he wound up owning to simply accept the one chance which was a flight to Charlotte followed by a keep overnight then on to Pittsburgh ideally an hour or so prior to audition. They explained they could not give him a resort voucher around the cellphone or on the ticketing place, but there will be a good deal of people handing them out in Charlotte.
I will never be use AA once more!! I booked a flight for me and my son to affix our family members on trip. Long Tale limited a little something came up and we have been not able to go right now. I called your organization with more than a weeks detect. Canceled the combat with cell phone rep John; who was pretty polite. He did not say just about anything about the amount of demand I can be happen for canceling the flight. I called back again to request concerning the cost and I had been told that I her comment is here would be demand $two hundred by AA and $50 from your source I accustomed to e book the flight for every individual. That I would have a $fifteen credit for each individual… I requested to talk to her supervisor and Michelle Morgan was the individual I next talked to. She was no help, I asked to talk to her supervisor and he or she said that there was not a soul earlier mentioned her. I advised her which i was confident that there was an individual above her. Eventually she stated that I could head over to The shopper relations Net-site. Again I requested her twice for her supervisor’s name and she replied purchaser relations. I once more informed her I needed the title of her direct supervisor, the individual that she noted to…the name offered was Jalia Elisidi .
Also suggest that every passenger set there carry on in dimension checker so all passengers are treated equitably.
I flew from Orlando to Dallas to Las Vegas yesterday and After i got residence and unpacked, I seen certainly one of my items was missing from considered one of my checked luggage.It had been a shaving kit that was in the zippered pocket on the outside of a bag. I named client service in Las Vegas and was explained to there's nothing they will do.
However resulting from climate I used to be not able to get out in the tri towns punctually this previous 7 days. Having said that I am incredibly frustrated with American Airways consumer service.
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be there? And afterwards NO place for them to stay til early morning!! I hope There is certainly some payment for me in this case. I was pretty unsatisfied Using the way American Airways taken care of my flight.
There is a Center aged African American woman with a short hair Minimize and Eyeglasses at your Philadelphia Airport location who refused to provide me her full identify when I asked for it on account of her despicable Angle. She lastly told me her name was “D†and hid her identify badge as she mentioned this. “D†does not are entitled to a task in customer service and especially not in the top notch sign in space wherever I encountered her. As I rushed earlier the extensive TSA line to the self service ticketing counter with only 40 minutes right until my flight departed I used to be pleased to find out there was a cost-free kiosk. I started to retrieve my reservation and midway via this method “D†walked as much as me and claimed “This is certainly for firstclass passengers only†I appeared up within the screen confused simply because there wasn’t any indication or indicator which the kiosks were top notch kiosks and Furthermore I questioned how “D†realized I was or was not firstclass and why she would make these an assumption. I replied “Justification me?†“D†condescendingly mentioned “These kiosks are for top notch passengers onlyâ€.
My criticism is, on March 8th. My luggage was delayed from Chicago, my place was Dane County Airport Madison Wi. When it had arrived, it absolutely was delivered. Nonetheless, the baggage were wrecked and taped up. I identified as inside a criticism straight away. I were givin many mobile phone quantities and also the firt 1 was merely a recording to depart my cell phone and another person would get again to me.
three) May possibly five at HPN we experienced to search out chair…woman attendant could not force passenger up ramp onto plane, so he walked…..Whenever we arrived at ORD we experienced to seek out chair at A further gate….